Frequently Asked Questions

GENERAL INFORMATION

What is Boostcase's contact information?

Our office hours are Monday through Friday 10AM-5PM PST
Excluding all US National Holidays
 1-800-383-9013
Please feel free to inquire about any questions involving:
support@boostcase.com
  • Your Product
  • Warranty
  • A Return/Exchange
 sales@boostcase.com
  • Questions Regarding Your Order
  • Cancellations
  • General Questions
  • Inquires

How can I stay in the loop with the latest news from Boostcase?

Be sure to stay updated on newest releases and info with our Newsletter or via social media!

I am a product Reviewer, Blogger, Media Contact or inquiring about business, whom do I contact?

Thank you for your interest! To inquire to be one of our social media influencers, please click here to apply and a member of our team will be in touch within 7 business days if considered.

 

SHIPPING

I placed my order on www.boostcase.com, where will my order be shipping from?

All orders are fulfilled and shipped from Los Angeles, CA.

Order Processing & Shipping Times

Orders will be shipped within two business days of the completed order and/or when the payment is processed, unless noted at time the order was placed, or the customer receives an email notice that the order has delayed shipping. Please keep in mind that orders placed after 3PM EST will be shipped the following business day. We are closed Saturday and Sunday.

If we are unable to complete your order, you will be notified via email within 3-4 business days.

Shipping Options

Boostcase ensures to provide customers with all information regarding their shipping options. After an order is placed, it may take up to 2 days to fulfill. Please keep in mind that orders placed after 3PM EST will be shipped the following business day. We are closed Saturday and Sunday.

 

US Shipping Methods Estimated Delivery Times
USPS First Class Mail Domestic
USPS Priority 3-4 Days
FedEx Ground 3-5 Days
FedEx Saver 3 Days
FedEx 2Day 2 Days
FedEx Overnight (excluding Saturday & Sunday) Overnight
International Shipping Methods Estimated Delivery Times
International Shipping 7-14 Business Days

Same Day Shipping

Orders must be placed by 3:00 pm EST for items to ship out same day. Any orders placed after 3:00pm EST, will ship out the next business day unless notified otherwise.
Next Day and Standard orders placed after 3:00pm EST on Friday will be dispatched on Monday.

Delivery

A complete and correct delivery address is crucial. Once your order is shipped from our facilities, we withhold legal responsibility of the order. All non-overnight orders, unless personally requested and arranged, will be shipped with USPS.
As Company Policy, we withhold any shipping responsibilites outside of our facilities under the care of the USPS or FedEx. All correspondence with USPS or FedEx regarding your order must be made personally by the customer in regards to any unfortunate delivery occurrences or freight claims. There are no guaranteed arrival dates for First Class or Priority Mail shipments.

International Orders

Purchases sent to addresses outside the United States must be assessed local taxes, duties, etc upon arrival. The shipping carrier may impose additional brokerage fees or other surcharges as part of customs and tax process which is beyond our control.

Please note that orders to countries not on the list of available countries to ship to, may be subject to local taxes and duties on arrival, and that these are responsibility of the customer.

Where can I purchase Boostcase product(s) if I am not in the US?

Please visit our Where To Buy section to see available retailers. If a country is not listed, please email sales@boostcase.com to inquire. Thank you for your interest!

How Can I Cancel My Order?

Please email sales@boostcase.com as soon as possible, we try to ship orders swiftly. Our business hours are 9AM – 5PM PST. We may also be reached by 1-800-383-9013. Please supply your Order Number and full name of the purchaser.

Pre-Orders

 A Pre-Order is an order placed before the merchandise is available, with the understanding that it will be shipped later.

All Pre-Ordered products have estimated shipping timeframes which are indicated on the product page in its description. “Pre-order” items will ship upon availability, however, these dates are subject to change at any time. 

Payments are processed at time of order in full. Cancellations of your Pre-Ordered item may be cancelled by emailing support@boostcase.com; Please have your Order number ready for faster process.

RETURNS & EXCHANGES

Exchanges and Refunds

You have the option of receiving a refund for the full amount of original purchase price (excluding tax and shipping) or exchanging the new and unused item(s) within 14 calendar days.
Refunds on returned items will be issued in the matching payment form as tendered at the time of purchase, excluding freight charges. If payment was made by credit card, once we receive the product we will credit your account. Please allow 3-5 business days for a credit to appear on your credit card statement; however this time may take up to 7 – 14 business days based on your financial institution.

How to Return or Exchange an Item

Please email us at support@boostcase.com with the following information so we can further assist you

  • Order number/receipt of purchase
  • Reason for return or Exchange
  • *Photos of the product’s current condition
  • Phone number we can reach you by

BOOSTCASE will not accept returned items in the mail without notifying BOOSTCASE SUPPORT prior.
If you have any further questions regards to your return/exchange, you can always call our Customer Service Support center at 1-800-383-9013. Please make sure you have your Order Number ready in order to make the process smoother.

Return Requirements

As Company Policy, we do not reimburse for shipping costs to our facilities. We do ship repaired items and exchanges at no cost to you.

 All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, documentation, and accessories.
  • Place the original package into padded envelop or padded box
  • Include the invoice or email receipt and reason for the return. If you are experiencing charging problems this must be reported within 1 business days of receipt of package
  • Please do not place shipping label on the original product packaging; no stickers or marks should be marked on your end on the product or product packaging directly
  • Please allow 1-3 business days from the date we receive the package for us to process your return
  • If you would like to cancel a pending order, please email us at sales@boostcase.com or call us at 1-800-383-9013 right away
  • If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund.
  • All return shipping charges must be prepaid
  • All items must be purchased thru Boostcase.com in order to be eligible for a return thru Boostcase.com.
  • Any items not purchased thru Boostcase.com must be returned with original retail source.

Return Deadline

Number one priority for BOOSTCASE is to make sure our customers are 100% satisfied with BOOSTCASE products. If, for any reason, you are dissatisfied with your purchase from www.boostcase.com, you can return it to BOOSTCASE within 14 calendar days of receipt of item(s). Claims for damaged or missing items must be received within 1 business days after confirmed delivery of merchandise.

Shipping Reimbursement

As Company Policy, we do not reimburse for shipping costs to our facilities. We do ship repaired items and exchanges at no cost to you.

WARRANTY

Warranty Terms

All BOOSTCASE hardware products, carry a One-Year Limited Warranty against manufacturing defects from the date of original purchase.

By purchasing at BOOSTCASE online shop, you acknowledge that you have had an opportunity to review BOOSTCASE’s warranty terms, have done so to the degree you need to be familiar with them, and you accept the terms and conditions, including the limitations, exclusions, and disclaimers in them.

What's Covered?

This warranty does not cover damages cause by misuse or abuse; wear and tear; accident; the attachment of any unauthorized accessory; alteration to the product; improper installation; unauthorized repairs or modifications; improper use of electrical/power supply; loss of power; dropped product; malfunction or damage of an operating part from failure to provide manufacturer’s recommended maintenance; transportation damage; theft; neglect; vandalism; or environmental conditions; loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; or any other conditions whatsoever that are beyond the control of BOOSTCASE.
This warranty does not extend to the purchase of opened, used, repaired, repackaged and/or resealed products, including but not limited to sale of such products on Internet auction sites and/or sales of such products by surplus or bulk resellers.

Proof of Purchase

To help ensure warranty claims are for genuine BOOSTCASE products, our technical support department will require a valid proof of purchase to complete your claim. Any BOOSTCASE online purchase, you should receive an email confirmation with your order number and date of purchase. If your item(s) are purchased at any retail store, a scanned copy of your paper receipt will need to be provided.
If you no longer have your proof of purchase, please contact the retailer from which you purchased requesting a duplicate receipt.

If you were gifted the product, please contact the gifter to obtain the proof of purchase and/or retrieve a gift receipt.

Discounted Products Sold Through Third Party Retailers

Please note that any discounted product from Boostcase from a Third Party Seller does not include a One Year Warranty. When purchasing your discounted Boostcase product, you acknowledge and waive the right to no included warranty.

Counterfeits

To ensure our customers purchase an authentic Boostcase product, we encourage them to purchase directly from our website (http://www.boostcase.com) and/or authorized retailers (http://www.boostcase.com/where-to-buy/)
As Company Policy, we withhold the right to replace, exchange and partake business with unauthorized counterfeit products from Third Party sellers. Our Boostcase products are valid with a One Year Warranty due to manufactures defects and can be assisted by Boostcase Support when the warranty is validated with either an Order Number or receipt from an authorized retail seller.

Repair/Replacements

We will at our discretion, repair or replace any product that proves to be a manufacturing defect. If your product is no longer being manufactured or is out of stock, we will offer you a similar product in our option with cost of the price difference from what you original purchased.

Shipping Reimbursement

As Company Policy, we do not reimburse for shipping costs to our facilities. We do ship repaired items and exchanges at no cost to you.