Return Policy

Return Policy

Number one priority for BOOSTCASE is to make sure our customers are 100% satisfied with BOOSTCASE products. If, for any reason, you are dissatisfied with your purchase from www.boostcase.com, you can return it to BOOSTCASE within 14 calendar days of receipt of item(s). Claims for damaged or missing items must be received within 1 business days after confirmed delivery of merchandise.

HOW TO RETURN

Please email us at support@boostcase.com with the following information so we can further assist you:

  • Order number/receipt of purchase
  • Reason for return or Exchange
  • *Photos of the product’s current condition
  • Phone number we can reach you by

BOOSTCASE will not accept returned items in the mail without notifying BOOSTCASE SUPPORT prior.

REIMBURSEMENT OF SHIPPING COSTS

As Company Policy, we do not reimburse for shipping costs to our facilities. We do ship repaired items and exchanges at no cost to you.

RETURN REQUIREMENTS
All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, documentation, and accessories.
  • Place the original package into padded envelop or padded box
  • Include the invoice or email receipt and reason for the return. If you are experiencing charging problems this must be reported within 1 business days of receipt of package
  • Please do not place shipping label on the original product packaging; no stickers or marks should be marked on your end on the product or product packaging directly
  • Please allow 1-3 business days from the date we receive the package for us to process your return
  • If you would like to cancel a pending order, please email us at sales@boostcase.com or call us at 1-800-383-9013 right away
  • If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund.
  • All return shipping charges must be prepaid
  • All items must be purchased thru Boostcase.com in order to be eligible for a return thru Boostcase.com.
  • Any items not purchased thru Boostcase.com must be returned with original retail source.